Revised 2026-01-19
The following policy sets forth the financial terms and conditions relating to any transaction(s) with CraneSafe USA, LLC.
- Agreement to Terms and Conditions
By applying or registering for, or pursuing CraneSafe USA’s credentials, purchasing a product or service, paying for access to inspection forms, and/or otherwise consenting to these Financial Terms and Conditions, you agree to accept full responsibility to pay any and all invoices, fees, associated costs and other monies assessed, due and owing as a result.
- Billing & Payments
You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. We reserve the right to change services, products, and pricing at any time. We also reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. - Accuracy of Information
You understand that you are responsible for reviewing your invoices, payment terms and conditions, and similar billing communications for accuracy, and further understand that failure to review an invoice or bill does not constitute a valid reason for not paying monies due on time.
- Billing Errors
You understand that administrative, clerical, or technical billing errors do not absolve you of your financial responsibility to pay the correct amount of any fees and other associated costs or monies assessed.
- Disputes
You agree that, if you fail to dispute a bill, invoice, or charge in writing within thirty (30) days of receipt, the said bill, invoice, or charge provided by CraneSafe USA may, at CraneSafe USA’s election, serve as the basis of a claim and is hereby agreed to be correctly stated and properly due and owing.
- Refund PolicyRefunds are granted only in strict accordance with CraneSafe USA’s refund/cancellation policies for the type of service or product provided. There are no refunds available on any resource materials. Replacement of items damaged during shipping will be upon receipt of damaged item. Please note that returns/cancellations generally do not include shipping costs and may be subject to a cancellation fee.
- Hold on Credentials, Suspensions
If you fail to pay monies due and owing by the due date, or if payments made to CraneSafe USA on your behalf are suspended, a hold may be placed on your account(s). In addition, among other things, CraneSafe USA may hold credentials or otherwise prohibit you from participating in the program; withhold further services or products; and/or suspend or revoke any authorizations, approvals, or issued credentials until your financial obligations (including any and all fees assessed or payments due for inspection tokens) have been fully satisfied. If charges are cancelled or reversed on a payment made to CraneSafe USA, a credit card denied fee may be assessed for each cancelled or reversed charge.
- Late Fees and Collection Fees
If you fail to pay an invoice or bill or monies due and owing to CraneSafe USA by the due date, CraneSafe USA will assess interest at the rate of 18% per annum; provided, however, that if that rate exceeds the maximum lawful rate under applicable law, then the rate of interest shall be limited to the maximum lawful rate. Furthermore, to the extent permitted by applicable law, you agree to pay a late fee in an amount not to exceed $50 or 5% of the payment, whichever is greater, on any payment that is made more than ten (10) days after the scheduled due date. In addition, if you fail to pay an invoice or bill or monies due and owing to CraneSafe USA by the scheduled due date, and you fail to make acceptable payment arrangements to bring your account current, CraneSafe USA may refer your delinquent account for collection, in which event you will be responsible for paying a collection fee equal to 25% or the maximum lawful collection fee under applicable law, whichever is greater, together with all costs and expenses, including reasonable attorney’s fees, as necessary or appropriate for the collection of your delinquent account. In addition, your delinquent account may be reported to one or more of the national credit bureaus.
- Ethics and Program Integrity Issues
You agree that CraneSafe USA may, at its discretion, refer certain matters relating to ethics or program integrity to its Executive Director, including matters involving suspected incidents of fraudulent or unauthorized financial transactions relating to credentials or crane inspections, false statements regarding financial transactions, or other violations of CraneSafe USA policies or the ethical standards. You acknowledge that any such referral may result in sanctions up to and including revocation of your credentials and/or suspension of your access to inspection forms.
- Disclaimer of Warranties
You agree that goods and services provided by CraneSafe USA are provided on an “as is” basis, without warranty of any kind, either express or implied, including, without limitation, warranties that the services or products are free of defects, merchantable, fit for a particular purpose, will accomplish the intended results, or will not interfere with privately-owned rights of others. This disclaimer of warranties constitutes an essential part of any goods and services provided, and no transactions are authorized except under this disclaimer.
- Limitation of Liability
Neither CraneSafe USA nor its directors, officers, employees, or authorized agents shall be liable for any lost profits, special, consequential, incidental, or punitive damages attributed to any goods or services provided by CraneSafe USA, or to any other transactions or dealings with CraneSafe USA. In no event shall CraneSafe USA be liable to you for any lost profits, special, consequential, incidental or punitive damages, even if informed of the possibility of such damages. You hereby expressly waive any right to the foregoing damages in connection with this agreement and the transactions contemplated hereby. The foregoing limitations shall be interpreted and have effect to the maximum extent permitted by applicable law, rule, or regulation.
- Indemnification
You agree to indemnify, defend and hold harmless CraneSafe USA, its directors, officers, employees and authorized agents, from and against any and all obligations, demands, claims, and liabilities (collectively, “Claims”) claimed or asserted by any person in connection with the transactions contemplated hereby, including in particular any Claims that any person was in any way injured as a result of or following from your credential obtained through CraneSafe USA, except for Claims and/or losses directly caused by our gross negligence or willful misconduct.
- Governing Law
If the Sites contain links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Sites, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
- Dispute ResolutionYou agree to attempt to resolve any dispute, claim or controversy arising under, out of, or in connection with this agreement, or your participation in CraneSafe USA’s personnel credentialing programs, other activities, or any other transaction(s) with CraneSafe USA (a “Dispute”), amicably.
- Entire Agreement
This agreement supersedes all prior understandings, representations, negotiations, and correspondence between you and CraneSafe USA, and you agree that it constitutes the entire agreement, with respect to any financial terms and conditions relating to your participation in CraneSafe USA’s personnel credentialing programs, other activities, or other transaction(s) with CraneSafe USA. This agreement shall not be modified or affected by any course of dealing or course of performance.
- Amendments
You agree that CraneSafe USA may amend the foregoing Financial Terms and Conditions at any time by reasonable notice, including without limitation by posting revised terms on its website, which amended terms and conditions shall be binding upon you.